Careers

About iOE

iOpening Enterprises is a professional development consulting firm. We are psychologists, coaches, industry experts, and storytellers who specialize in the intersection of mental health and diversity, equity, and inclusion (DEI). Our professional development focuses on culture change across all organizational levels, and equips leaders and individuals with the tools needed to not only create change, but to also sustain it. iOE’s unparalleled approach to finding psychology-based and sustainable solutions to the most pressing challenges in workplaces, schools, and criminal justice agencies is based on iOE’s unique whole-person philosophy that integrates best practices for mental health and DEI using an inspiring and engaging style of addressing tough issues.

Job Opportunities

This is a full-time salaried position

Who we are looking for:

iOE is seeking a driven, self-starting Client Engagement Coordinator (CEC) to further develop our client services and supporting functions. Our CEC is responsible for fostering long-term relationships with clients, advocating on their behalf and facilitating their success with our team. Individuals in this role are dynamic, coachable, gregarious, supportive, humble and show up authentically and with a positive attitude. The CEC must be open to developing new skills and thrives in a start-up environment at a small company where compassionate candor is at the core of our business. Our ideal candidate is someone who wants to grow with the company. 

Primary Responsibilities:

Account/Client Management

  • Support Sales team in writing proposals and finalizing agreements as needed for prospective clients in pipeline
  • Lead client kick off calls, orienting them to iOE, confirming client scope, and communicating all logistical next steps 
  • Work closely with Sales to ensure continuity and clarity around client scope and needs, and work with Programming to ensure that scope is understood and carried out
  • Attend feedback calls with Sales at the close of a contract, capture all client feedback and effectively communicate feedback to Programming
  • Provide a single point of contact for all support-related questions from clients, including technical issues, scheduling, programming feedback during the active contract period, overall client needs, etc.
  • Liaise between Sales, Programming, and Operations to ensure clients have an effortless experience with iOE by providing efficient, professional, and accurate resolutions to client concerns
  • Manage post-event client follow up process to ensure clients receive necessary materials such as key takeaways documents, surveys, etc.

Project/Systems Management 

  • Manage post-sale hand-off process, and optimize as needed 
  • Create and manage client project plans for programming based on each new client scope 
  • Create a standard comprehensive welcome packet template that can be used across clients 
  • Identify opportunities to use new tools, systems or processes to support throughline between sales, client management, and programming, to ensure a consistent positive experience for clients 
  • Support Hubspot management related to client engagement, such as updating profile, creating forms and landing pages, and general data management
  • Build out comprehensive client journey to align internal workflow and support external engagement 

Client Programming Support (as needed)

  • Attend client programming and events and take notes, provide feedback, and support iOE Experts as needed
  • Draft agendas and programming follow up materials to send to clients 

What we are looking for in a candidate:

  • Communication: Ability to communicate effectively at all levels, including senior management and across different sectors and types of organizations
  • Service Orientation: Demonstrated ability to provide world-class service and support through effective task management and issue ownership
  • Detail-Orientation: A keen demonstrated attention to detail and ability to capture various pieces of information both internal and external, and create clear actionable next steps 
  • Cross-Functional Thinking and Team Player: Ability to manage, understand, and prioritize multiple functions (service, technical, relationship) simultaneously, while maintaining strong relationships across teams
  • Process Orientation: Strong drive to follow, improve, and create processes to ensure consistent outputs
  • Creativity: Ability to solve problems creatively, find ways to get things done efficiently and effectively to accomplish goals and redefine what is possible
  • Proactive and Solutions-Oriented Thinker: Ability to take initiative, identify gaps and propose solutions 
  • Adaptability: Ability to shift as things quickly change, whether it be new offerings or overhauling systems and processes
  • Learning Agility: Open to new ways of thinking and committed to acquiring new skills to retain a competitive advantage
  • Work Excellence: Conscientious with the consistency and quality of deliverables and promote high standards, always seeking ways to improve services. Adept at prioritization and project management with attentiveness to detail and consistent follow through

Requirements: 

  • Be at least 18 years of age 
  • Authorized to work in the US

Benefits: 

  • Healthcare: medical, dental, vision 
  • Flexible Time Off: We believe in a healthy work/life balance
  • Remote: work from anywhere in the US with reliable internet access 
  • Inclusive Culture: We are intentional about creating a culture that is fun and inclusive

Application Materials Required:

The following application materials are required in order to be considered for this position:

  • Resume
  • Cover letter

This is a remote, part-time, hourly, contractor position

Who we are looking for:

You love teaching, facilitating, and working directly with clients in order to help them grow. You are passionate about system change and want to have a positive lasting impact on those you work with. You are a lifelong learner who has and wants to continue to develop their understanding of cutting edge scientific practices for supporting system change, and/or bolstering individuals professional development. You are a compassionate, high-energy storyteller with the desire to be authentic and vulnerable in your work. 

Overview / Responsibilities:

  • Commit to a minimum of 10 hours of availability per month
  • Evaluate individual and organizational development needs
  • Facilitate professional development training sessions
  • Facilitate consulting calls in person and virtually to achieve set results with our clients 
  • Design, modify, and present trainings for various delivery methods (remote, online, hybrid)
  • Assist with curriculum development and maintenance
  • Assess training needs and measure outcomes through surveys, interviews, and consultation with program stakeholders

What we are looking for in a candidate:

  • Exhibits empathy, maturity, as well as high personal and ethical standards
  • Demonstrates and understands the need for compassion in delivering concepts around DEI and wellness
  • Expresses vulnerability and authenticity in the delivery of their work with high energy
  • Possesses exceptional interpersonal skills, including tact, patience, compassion, and acumen and the ability to work with many, diverse individuals, and groups across various functions
  • Provides creative and analytical approaches to problem solving and the ability to formulate data-driven, science-informed, and realistic recommendations
  • Excels at oral and written communication skills, including presentation development and presentation skills
  • Uses storytelling as an integral part of delivering meaningful, sometimes heavy, and often socially charged concepts 
  • Establishes and maintains effective and positive relations with the organization’s internal and external stakeholders
  • Thrives in a fast-paced, growing and dynamic environment with integrity, patience and a sense of humor
  • Fast on your feet, with great judgment and the ability to quickly assess information and formulate questions to help determine the best path forward

Qualifications:

  • Preferred Doctorate in Clinical Psychology, Applied Psychology, Experimental Psychology, Industrial-Organizational Psychology or related field (PhD or PsyD)
  • 3+ years of relevant experience
  • Minimum education required – Master’s degree with 6+ years of experience 
  • Comfortable with speaking and presenting on Zoom and learning new technology or processes

This position might be right for you if:

  • You want to be an excellent trainer and facilitator
  • You have another source of income and this would be a side gig for you 
  • Open and available to learn new material
  • Comfortable with a start-up/small company environment
  • Have any flexibility in your schedule

We value diversity of all kinds, and are committed to building a diverse and inclusive workplace where we learn from each other. We are an Equal Employment Opportunity (EEO) Employer and welcome people of all different backgrounds, experiences, abilities and perspectives.